FAQs

1. Orders and Payments

1.1. How to place an order on InfinityShop?

It's easy! Add the products of your choice to your cart, then follow the payment steps by entering your delivery information. A confirmation will be sent to you once your order is validated.

1.2. What payment method is accepted?

We accept PayPal exclusively. This payment method guarantees you a secure and fast transaction.

1.3. Can I modify or cancel my order after placing it?

If your order has not yet been shipped, you can change or cancel it by contacting us promptly. Once it has been shipped, we cannot change it.

2. Delivery

2.1. Which countries do you deliver to?

We deliver to Germany, Spain, France, Italy, Switzerland and Senegal. Delivery times and costs vary depending on the destination.

2.2. How long does delivery take?

Delivery times generally vary depending on your location. You will receive a tracking number once your order has been shipped.

2.3. How do I track my order?

Once your order has shipped, you will receive an email with a tracking link.

3. Returns and Refunds

3.1. Can I return a product?

Yes, you have 30 days after receipt to return an item to us if it does not suit you. It must be in perfect condition and in its original packaging.

3.2. How to make a return?

Contact our customer service with your order number and the reason for the return. We will provide you with the necessary instructions.

3.3. When will I receive my refund?

After receiving and verifying the returned product, we process the refund within 15 days via PayPal.

4. Products and Availability

4.1. Are the products always in stock?

We do our best to maintain product availability, but some items may be temporarily out of stock. You can contact us for restocking times.

4.2. How do you know if a product is of good quality?

We carefully select our suppliers and provide detailed descriptions and customer reviews to help you make your choice.

5. Security and Confidentiality

5.1. Is my personal information secure?

Yes, we respect security standards and never share your data without your consent. See our Privacy Policy for more details.

5.2. Is my payment secure?

Yes, all payments are processed through PayPal, ensuring optimum protection of your banking information.

If you have any further questions, please feel free to contact us!